Privacy Policy

1. Acceptance of Privacy Policy

Welcome to Appointment House LLC (dba “Appointment House” “we,” “us,” or “our”) and our Privacy Policy. This Privacy Policy is important and affects your legal rights, so please read it carefully.

By accessing or using our websites and services (collectively, the “Appointment House Services”), you agree to be bound by this Privacy Policy and all terms incorporated herein by reference. By using the Appointment House Services and/or submitting any personal data through them, you acknowledge, accept, and expressly consent to our practices regarding the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to access or use the Appointment House Services.

Our processing of personal information, including your name, address, email address, or phone number, is conducted in accordance with applicable privacy laws, including but not limited to the California Consumer Privacy Act (“CCPA”), the General Data Protection Regulation (“GDPR”), the UK General Data Protection Regulation (“UK GDPR”), and the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).

2. Information We Collect

2.1 Personal Information We Collect Directly from You

We collect personal information directly from you when you voluntarily provide it to us, including but not limited to:

• › Personal details (such as your email address and phone number)
• › Company-related information (such as your business address)
• › Other identifying information you choose to provide, including unique identifiers like passwords and content within messages you send to us

We may also collect additional information, which may include personal data, as disclosed at the time of collection or with your consent.

2.2 Information We Automatically Collect

To access certain features of the Appointment House Services, you consent to our collection of information about your usage through tracking technologies or other passive methods. This includes, but is not limited to, referring domains, search engines used, IP address, time spent on the site, pages viewed, browsing behavior before and after visiting, device type, browser type, visit frequency, and similar usage statistics (“Traffic Data”).

3. How We Collect Information

We collect information (including personal information and Traffic Data) through your interaction with the Appointment House Services and, in some cases, from third parties. This includes:

• › Using interactive tools or services
• › Submitting information in forms, surveys, or questionnaires
• › Using location-enabled browsers
• › Tracking technologies such as cookies, analytics tools, and web beacons
• › Direct communication via contact forms, email, or other methods

4. Tracking Tools, Behavioral Advertising, and Opt-Out Options

4.1 Tracking Tools

We utilize various tracking technologies to operate and improve the Appointment House Services, personalize user experiences, and support advertising efforts.

Cookies: Small data files stored on your device that help improve functionality, remember preferences, track activity, and support analytics and fraud prevention. You may manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

Types of cookies we use include:

• › Necessary Cookies: Required for core functionality.
• › Performance Cookies: Help analyze usage and improve experience.
• › Functionality Cookies: Store preferences and enhance personalization.

Web Beacons: Small graphic files used to monitor usage, email engagement, and marketing effectiveness.

Analytics Services: Third-party tools used to understand user interactions such as clicks, scrolling, and navigation patterns.

Mobile Device Identifiers: Data stored on mobile devices that help us understand user behavior and improve services.

4.2 Behavioral Advertising

We may engage in interest-based advertising, where partners use tracking tools to display relevant Appointment House advertisements based on your online activity. These partners may include advertising networks, analytics providers, and marketing platforms.

4.3 Opt-Out Options

You may withdraw consent to cookies or tracking by contacting us at info@appointmenthouse.com. You may also adjust your browser settings or use industry opt-out tools such as those provided by the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

Even after opting out, you may still receive non-targeted advertisements, and certain tracking may still occur for operational purposes.

4.4 Do Not Track Signals

Some browsers offer “Do Not Track” (DNT) signals. Due to the lack of a consistent industry standard, Appointment House does not currently respond to DNT signals.

5. How We Use Your Information

We do not engage in automated decision-making. We use collected information to operate, maintain, and improve the Appointment House Services and to provide a better user experience. This includes:

• › Providing requested services
• › Communicating with you
• › Operating and improving our business
• › Sending marketing communications
• › Displaying advertisements
• › Conducting analytics and research
• › Ensuring legal compliance and security
• › Preventing fraud or misuse

If you provide your phone number and consent, we may send SMS messages related to appointment scheduling, confirmations, reminders, and follow-ups. You may opt out at any time by replying “STOP” or contacting info@appointmenthouse.com. Message and data rates may apply.

By providing your contact information and taking an affirmative action (such as clicking a button or checking a box), you consent to receive communications including emails, calls, and text messages (including automated messages). Consent is not a condition of purchase.

5.1 Mobile Phone Number Usage and Sharing

When you provide your phone number for appointment scheduling, we share it only with:

• › The service provider fulfilling your appointment
• › Operational service providers (such as SMS or scheduling platforms)
• › As required by law

We do not share your phone number with third parties for unrelated marketing purposes.

6. How We Share Your Information

We may share your information under the following circumstances:

• › With third parties who have agreements with Appointment House to schedule services you request
• › With partners for advertising and analytics
• › With service providers supporting operations (hosting, billing, analytics, etc.)
• › In connection with business transfers (mergers, acquisitions, etc.)
• › To comply with legal obligations or protect rights and safety

7. Storage and Security

While we implement reasonable safeguards, no system is completely secure. Any data transmitted is at your own risk.

8. Your Choices

You may choose not to provide certain information, though this may limit access to some services. We will not discriminate against you for exercising your rights.

8.2 California Privacy Rights

We collect categories of personal information consistent with applicable law, including identifiers, commercial information, and internet activity data. You may have rights to access, delete, or request details about your data.

8.3 International Privacy Rights

Where applicable under GDPR, UK GDPR, or PIPEDA, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to withdraw consent.

9. Data Retention

We retain personal data as long as necessary to provide services and meet legal obligations, after which it may be anonymized or deleted.

10. Children's Information

The Appointment House Services are not intended for individuals under 18. We do not knowingly collect information from minors.

11. Google User Data and Limited Use

Appointment House's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google data is only ever accessed for an account that has been explicitly connected to Appointment House.

Google Calendar

An agent may connect their Google Calendar so that appointments booked for them appear on it. We request three permissions, and use each only for that agent's own appointment scheduling:

• › See and edit events on your calendars (calendar.events) — to create the calendar event when an appointment is assigned to the agent, and to remove it if that appointment is cancelled, rescheduled, or reassigned.
• › See your free/busy information (calendar.freebusy) — to check whether the agent is already busy at a proposed time, so we do not book over an existing commitment.
• › Your email address (userinfo.email) — to label the connection so the agent can see which account is linked.

In practice, this means we read when an agent is busy, never whatthey are busy with. The free/busy permission returns time intervals only. We do not read the titles, descriptions, guests, locations, or contents of an agent's existing calendar events, and we do not request a permission that would return them. The only events we create are Appointment House appointments.

Gmail

Separately, an administrator may connect an Appointment House operational mailbox — not an agent's personal email — so the platform can run public-records requests from it. We request permission to send mail from that mailbox and to read and label messages in it, and use it only to:

• › send public-records request emails from that mailbox;
• › read replies and delivery-failure notices that arrive in that mailbox, so they can be matched to the request that produced them; and
• › apply a “processed” label so the same message is not handled twice. Our queries are limited to unprocessed messages in that mailbox's inbox.

How we handle all Google user data

• › We do not transfer it to third parties except as necessary to provide or improve the feature the user connected it for, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to affected users.
• › We do not use it for advertising, and we do not use it to build advertising profiles.
• › We do not use it to develop, improve, or train generalized artificial intelligence or machine learning models. No Google user data is sent to any AI service, in raw, aggregated, or derived form.
• › We do not allow humans to read it, except with the user's express permission, for security purposes, to comply with applicable law, or where the data is aggregated and anonymized.
• › OAuth tokens are stored encrypted at rest and are never exposed in logs or API responses.

Disconnecting

An agent can disconnect Google Calendar at any time from their calendar settings. Disconnecting revokes our access at Google and deletes the stored tokens from our systems. Access can also be withdrawn at any time from the Google Account permissions page at myaccount.google.com/permissions.

12. Third-Party Services

We are not responsible for the privacy practices of third-party websites or services linked to or integrated with the Appointment House Services.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Appointment House Services constitutes acceptance of any updates.

14. Contact Us

If you have questions about this Privacy Policy, please contact us at info@appointmenthouse.com or at: